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We are computer programmers at heart and implementing high quality, tailored systems to suit your needs is what we do best. We have been delivering revenue generating, time saving and life changing bespoke software development in Harrogate, Yorkshire since 2004.

Unlocking Insights into the Use of AI in Business Analytics

By Nick McKenna | 23rd September 2024
A small collection of data and business analytics graphics

The use of AI in business analytics is becoming increasingly popular, transforming the way organisations make decisions and streamline operations. Whether you’re a business analyst wondering how your role will change with the implementation of AI development services, a business wanting to know how to … more

Top 12 AI Future Trends to Watch Out for

By Nick McKenna | 16th September 2024
AI robot extending hand

Are you as excited as we are to uncover the top AI future trends? At McKenna Consultants, our team is enthralled by how artificial intelligence continues to evolve, introducing innovations we could never have imagined. The evolution of AI is shaping our future in transformative … more

Balancing Innovation and The Ethics of AI in Business

By Nick McKenna | 2nd September 2024
Green tick to represent morally right ethics

AI development services have been around for some time now, sparking the controversial topic of ethical issues of AI in business. AI has been argued to change our world for the better. Indeed, many businesses have started implementing AI solutions, increasingly depending on innovative tools … more

What is Retrieval-Augmented Generation (RAG)?

By Nick McKenna | 27th June 2024

As artificial intelligence becomes increasingly present in our lives, you may have come across RAG – but what is retrieval-augmented generation? In this post, we’ll discuss what retrieval-augmented generation is in AI, examples in practice, and the pros and cons so you can make the … more

Machine Learning vs AI: What’s the Difference?

By Nick McKenna | 23rd May 2024
Machine learning typed on a typewriter

You may have heard the terms AI and machine learning thrown around a lot recently in digital transformation conversations. As closely related words, they’re often used interchangeably, which can be confusing when considering how they actually differ. Don’t worry if you’re still wondering, ‘What is … more

How AI Can Improve Customer Experience

By Nick McKenna | 12th April 2024
Image of the letters AI

AI and customer experience are increasingly being intertwined in businesses, with the intention of helping companies set themselves apart from the competition. However, as more and more businesses integrate AI into their customer experience, it has become crucial for your business to use it in … more

What is a Large Language Model? Uses, Scope, and Limitations

By Nick McKenna | 29th March 2024
Image of the words how do large language models work?

Large Language Models (LLMs) are popular artefacts of modern artificial intelligence. Although LLMs are based on well-established technology, they have become popular recently due to the widespread availability of low-cost, scalable cloud infrastructure. In this post, we’ll cover what a large language model is in … more

Creating an AI Assistant Using OpenAI

By Nick McKenna | 23rd February 2024

Everyone has heard about ChatGPT, CoPilot, Bard, and Gemini, and many of us are now using basic AI in our daily work. However, using the Large Language Model (LLM) base of something like OpenAI to create a bespoke AI assistant for your customers is possible. … more

Building an MS Outlook Add-In: Part Three –  Testing and Approval

By Nick McKenna | 20th December 2023
Overhead view of hands typing on a laptop

Once your add-in is ready to go, you need to know how to handle any errors, test for reliable performance and prepare for deployment.  This is the third of a three-part series where we’re aiming to be able to save an email (as an EML … more

Building an MS Outlook Add-In: Part Two – Building an Add-In with the Microsoft Graph API

By Nick McKenna | 13th December 2023
Team working together on project

Welcome back to part two of our series, where we’re aiming to be able to save an email (as an EML file) from a user’s inbox into a CRM system (or any other system for that matter!) via an Outlook add-in. This is the second … more