Our Blog

Nick McKenna

We are computer programmers at heart and implementing high quality, tailored systems to suit your needs is what we do best. We have been delivering revenue generating, time saving and life changing bespoke software development in Harrogate, Yorkshire since 2004.

AI and Consciousness: Exploring the Frontier

By Nick McKenna | 28th April 2025
neural network artificial intelligence

Artificial Intelligence (AI) has captured the imagination of technologists, philosophers, and business leaders alike. As AI becomes increasingly powerful, questions inevitably arise: Could AI ever be conscious? Is today’s AI truly intelligent, or merely an impressive simulation? In this article, we’ll explore the nature of … more

Demystifying LLM-Based AI: A Practical Guide to Key Concepts

By Nick McKenna | 18th April 2025
LLM AI Basics

If you’ve ever used ChatGPT or another AI tool and wondered how it actually works, you’re not alone. At McKenna Consultants, we’re now incorporating AI into the bespoke software solutions we build for our clients. As part of that journey, we’ve found it helpful to … more

The Role of Human-in-the-Loop in Training and Tuning eCommerce AI Assistants

By Nick McKenna | 17th April 2025
The Role of Human-in-the-Loop in Training and Tuning eCommerce AI Assistants

As AI continues to transform the way eCommerce businesses engage with customers, one of the most important concepts shaping chatbot development is the human-in-the-loop approach. While AI can dramatically speed up response times, cut costs, and operate 24/7, it still needs human guidance to stay … more

Managing AI Quality in eCommerce Chatbots: Balancing Automation with Accuracy

By Nick McKenna | 14th April 2025
eCommerce AI chatbot assistant

As eCommerce businesses look to scale, improve customer experience, and reduce support costs, AI chatbots powered by large language models (LLMs) are becoming an increasingly attractive solution. From recommending the right product based on a customer’s problem statement to identifying replacements for obsolete or competitor … more

Troubleshooting WOPI API with The Cloud Storage Partner Program

By Nick McKenna | 9th April 2025
Troubleshooting WOPI API with The Cloud Storage Partner Program

This article examines common problems with implementing a WOPI API and host, looking at the best development practice to minimise your problems. We take you step-by-step through the troubleshooting process, with a closer look at wopitest and how the Cloud Storage Partner Program (CSPP) could help you. … more

WOPI, Microsoft Office Add-Ins And AI

By Nick McKenna | 20th November 2024
WOPI, Microsoft Office Add-Ins And AI

WOPI, MICROSOFT OFFICE ADD-INS AND AI This is our first video about integrating your web application with Microsoft WOPI, Microsoft Add-Ins and Artificial Intelligence. If you want to learn more about these technologies an there integration, don’t hesitate to get in touch with us today!

AI Machine Learning in IoT Security: Techniques and Tips

By Nick McKenna | 18th November 2024
A pair of glasses in front of computer screens displaying code

With the steady rise of machine learning and AI in Internet of Things applications has come new security concerns. Machine learning has become a vital player in addressing IoT security challenges, operating to elevate the resilience of IoT ecosystems against threats. In this blog, we’ll … more

AI and Software Development in 2024

By Nick McKenna | 4th November 2024
Software developers working on laptops

AI and software development. Where do we start? Artificial intelligence has significantly impacted the software development industry so far and is showing no signs of slowing down, and the role of software developers is adjusting swiftly with it. So, with innovations occurring left, right, and … more

Developing Custom Microsoft Outlook Add-Ins to Integrate with CRM Systems

By Nick McKenna | 14th October 2024
Hands on laptop keyboard working on developing custom Outlook add-ins

Ready to boost your productivity and streamline your workflow with a CRM Outlook add-in? Efficiency and integration between tools are more important than ever. If you’re looking to improve your own business results, you may be interested in learning about custom Microsoft Outlook add-ins and … more

The Benefits of Using Elastic Path for Complex eCommerce Development

By Nick McKenna | 7th October 2024
Man at a laptop in an office

eCommerce is constantly changing, meaning that today’s businesses are always on the lookout for new platforms that offer flexibility, scalability, and features to cater to complex requirements. Enter Elastic Path, a leading solution for enterprises looking to build sophisticated eCommerce ecosystems. While you may already … more