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As artificial intelligence becomes increasingly present in our lives, you may have come across RAG – but what is retrieval-augmented generation? In this post, we’ll discuss what retrieval-augmented generation is in AI, examples in practice, and the pros and cons so you can make the … more

You may have heard the terms AI and machine learning thrown around a lot recently in digital transformation conversations. As closely related words, they’re often used interchangeably, which can be confusing when considering how they actually differ. Don’t worry if you’re still wondering, ‘What is … more

AI and customer experience are increasingly being intertwined in businesses, with the intention of helping companies set themselves apart from the competition. However, as more and more businesses integrate AI into their customer experience, it has become crucial for your business to use it in … more

Large Language Models (LLMs) are popular artefacts of modern artificial intelligence. Although LLMs are based on well-established technology, they have become popular recently due to the widespread availability of low-cost, scalable cloud infrastructure. In this post, we’ll cover what a large language model is in … more

Everyone has heard about ChatGPT, CoPilot, Bard, and Gemini, and many of us are now using basic AI in our daily work. However, using the Large Language Model (LLM) base of something like OpenAI to create a bespoke AI assistant for your customers is possible. … more